When it comes to Kitchen Makeovers, Fully-Fitted Kitchens or Bedrooms, our customers just keep on coming back to us here at Gordon’s Makeovers! Customer Service is at the heart of everything we do and we pride ourselves on offering a personal, customer-focused, before, during and after-sales service to ensure 100% customer satisfaction. With over 66% of our work generated from “Word of Mouth recommendation” or repeat business, we know we must be doing something right! After over 21 years in the Kitchen Refurbishment industry we surely hope so anyway!
Take the example of Mrs Rutter, a customer who initially employed us to do some work in her kitchen almost 11 years ago now. After having her door fronts, cornices, pelmets & plinths replaced by us she was very happy with the work and promised to come back to us should she require any further work in the future. Time passed and a little over a month ago Mrs Rutter telephoned to ask about a quotation for some Worktops she felt she needed replacing. She was more than happy with the condition and style of her door fronts, them still being fantastic almost 11 years later, she simply wanted to change the Worktops.
Our Surveyor & the owner of the business, Tony Gordon, went out to see Mrs Rutter and gave her a FREE, NO OBLIGATION HOME QUOTATION, showing her the many colours and styles of worktops which we offer. Its fair to say she, like most of our customers, was spoiled for choice!
Anyway, Worktops were chosen and the work scheduled to take place and on 13th November this was completed (SEE THE BEFORE & AFTER PICTURES ATTACHED). Check out the difference it has made to Mrs Rutter’s kitchen! Here is what she had to say about her Gordon’s Makeover’s experience…
“Just to let you know how pleased I am with the makeover on my kitchen. The fitters came on time, were very pleasant and did a great job! They didn’t stop until they were finished, well done! Excellent service and workmanship, I would recommend Gordon’s Makeovers to anyone.”
Thank you Mrs Rutter, massive thanks also to the many customers who do keep returning to us here at Gordon’s Makeovers…we are pleased when you are pleased!